About Hyundai and Kia Parts

Our Hyundai and Kia parts FAQs provide clear answers about replacement parts, stock availability, online order requests, delivery, collection, fitment, returns, guarantees and payments at Empire Parts.

Online submissions are not automatically confirmed. Every order request remains pending until the Empire Parts sales team has checked the details, confirmed availability and accepted the order.

Need help identifying a specific part? Visit the Request a Part page. For general enquiries, trading hours or WhatsApp details, visit the Contact page. You can also browse available items in the Product Catalogue.

For official vehicle model and manufacturer information, visit the Hyundai South Africa or Kia South Africa websites.

Parts and Availability

Does Empire Parts sell both new and used Hyundai and Kia parts?

Yes. Empire Parts supplies new and used Hyundai and Kia parts, depending on the item required and current stock availability.

What types of Hyundai and Kia parts can Empire Parts supply?

Empire Parts supplies a range of engine, braking, suspension, body, lighting, electrical and service-related parts, subject to availability.

Can Empire Parts help with parts for older Hyundai or Kia models?

Possibly. Availability depends on current stock and vehicles being stripped. Submit the vehicle and part details so the team can check.

Can I ask for a part that is not shown on the website?

Yes. Use the Request a Part page and send the vehicle details and required part so the sales team can check other available stock.

Order Confirmation

Is an online order request confirmed immediately?

No. Every online order request remains pending until the Empire Parts sales team has checked availability, reviewed the details and accepted the order.

Is a part automatically reserved when I submit an order request?

No. Submitting a request does not automatically reserve a part. Reservation and availability must be confirmed by the sales team.

Why might the sales team ask for more vehicle information?

Hyundai and Kia parts can differ by model, year, engine and specification. Additional details help the team check a more suitable option.

Delivery

Does Empire Parts deliver parts across South Africa?

Yes. Empire Parts sends vehicle parts nationwide through courier partners after the order has been reviewed and accepted.

How is the delivery cost calculated?

Delivery costs depend on the part’s size, weight and destination. The applicable courier charge is confirmed before the order is finalised.

How long will delivery take?

The timeframe depends on the destination, courier service and type of part. The sales team can provide an estimate when confirming the order.

Collection

Can I collect my part from Empire Parts?

Collection can be arranged after the part and order have been confirmed. Contact the team before travelling to ensure the item is ready.

Fitment

Does Empire Parts install or fit vehicle parts?

No. Empire Parts supplies parts only. Customers should use a qualified mechanic or workshop for correct installation.

Returns

What should I do if a new part does not fit my vehicle?

Return the new part to Empire Parts. If the correct part cannot be supplied within seven days, a full refund applies, subject to the stated exclusions.

Which parts cannot be returned?

Engines, electrical components and used parts cannot be returned. Electrical components cannot be returned once they leave the premises, and used parts must be inspected before leaving the store.

Used Parts

Why should I inspect a used part before leaving the store?

Used parts must be inspected before leaving because returns are not accepted afterwards. Ask the sales team about the part’s visible condition before collection.

Engine Guarantee

Do engines come with a start-up guarantee?

Yes. Engines supplied by Empire Parts carry a start-up guarantee. Ask the sales team to explain the applicable terms before the order is accepted.

Electrical Parts

Can I return an electrical component after collection?

No. Electrical components cannot be returned once they have left the Empire Parts premises.

Payments

Which payment methods does Empire Parts accept?

Empire Parts accepts cash, EFT, debit card and credit card payments.

When will I receive the final amount to pay?

The sales team confirms the part price and any applicable delivery charge after reviewing the request and before the order is finalised.

Part Suitability

Who should install and check the part after purchase?

A qualified mechanic or workshop should inspect and install the part. This helps ensure that it is fitted correctly and that the vehicle is properly assessed.

Customer Support

What should I do if my question is not answered here?

Use the Request a Part page for part identification or availability enquiries. Use the Contact page for general, order-related, supplier or complaint enquiries.

Still Need Help Finding a Hyundai or Kia Part?

Cannot find the answer you need? Send Empire Parts your vehicle details and the part you are looking for. Include the Hyundai or Kia model, year, engine information and a clear description of the required part so the sales team can review your enquiry.

The team will check the information provided and contact you about possible options, subject to current stock availability. Submitting the form does not confirm stock, reserve a part or create an accepted order.

Send Part Enquiry