Request A Part
Frequently Asked Questions
What details do I need to send with a part request?
Provide the Hyundai or Kia model, year, engine size or engine code if known, and a clear description of the part you need.
Can I request a part if I do not know its exact name?
Yes. Describe where the part fits, what it looks like or the problem you are experiencing. Include your vehicle details so the Empire Parts team can review the request.
Can I send my VIN or chassis number?
Yes. A VIN or chassis number can help identify the correct vehicle specification and reduce the risk of checking the wrong part.
Can I send a photograph of my old or damaged part?
Yes. A clear photograph of the part, plugs, mounting points and any visible part number can help the team compare it with available options.
What happens after I submit a part request?
The Empire Parts sales team reviews the information, checks possible availability and contacts you with the next step. More details may be requested if needed.
Is a part request the same as placing an order?
No. A part request is an enquiry used to identify or check a part. An order only progresses after a suitable part has been confirmed and the Empire Parts sales team accepts it.
Can Empire Parts advise whether a new or used option is available?
Yes. The sales team can explain the available part type after reviewing your request, subject to current stock.